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Pension Payment CalendarCheck mailed February 27Direct deposit February 29


For questions or assistance, you can contact our office using the methods below. To  schedule an appointment, you can use our online scheduler, call the office during regular business hours, or send us an email.


Office Hours

Monday through Friday
8:00 am to 5:00 pm

By Phone

Phone: (512) 458-2551
Fax: (512) 458-5650

By Appointment

In-person, virtual and telephone appointments can be booked via our online scheduler. 


By Email 

Use the form below to submit your question, request, or comments. To email the COAERS Member Services team directly, please email

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Office Location and Mailing Address

City of Austin Employees Retirement System
6836 Austin Center Blvd, Suite 190
Austin, TX 78731


Driving Directions

From Mopac Expressway, take the exit for Far West Boulevard. Turn West onto Far West. Make your first left onto Austin Center Blvd. COAERS is located in the first building on the right (on the left end next to Xerox and National American University). Take the 2nd driveway for easiest parking access. Enter through the doors farthest to the left and COAERS is the first office on the left. Visitor parking is available in the spots nearest the building.

Parking: Accessible parking is around the back of the building. Enter through the main walkway toward the courtyard and enter through the double doors to your right. Pass the elevators, keep straight past the hallways and COAERS is the last office on your right. If you have any issues locating the office, please call us at 512-458-2551.