Contact
For questions or assistance, you can contact our office using the methods below. To schedule an appointment, you can use our online scheduler, call the office during regular business hours, or send us an email.
Office Hours
Monday through Friday
8:00 am to 5:00 pm
By Phone
Phone: (512) 458-2551
Fax: (512) 458-5650
By Appointment
Make appointment via our online scheduler for in-person, virtual and telephone appointments.
By Email
Use the form below to submit your question, request, or comments. To email the COAERS Member Services team directly, please email member.services@coaers.org.
For questions regarding retiree health insurance, please contact City of Austin Benefits Division at (512) 974-3284.
Office Location and Mailing Address
City of Austin Employees Retirement System
4700 Mueller Blvd, Suite 100
Austin, TX 78723
Parking: Upon arrival at 4700 Mueller Blvd, visitors should enter the parking lot via Philomena St for easiest access. Once you turn onto Philomena St, take an immediate left onto the driveway of the parking lot. Visitor designated parking spots are located near the main entrance and marked with numbers 1 through 14.