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COAERS is Moving

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Starting Monday, April 1st, the retirement system will be opening its new headquarters located at 4700 Mueller Blvd.

Last Spring, the COAERS Board announced the purchase of the new facilities in the Mueller District following the evaluation of the System’s long-term needs to serve members, enhance operations, and reduce operating costs.

“The property’s location, facilities, and the ability to meet our organizational, staffing, and member needs now, and in the future, make it an excellent long-term home for COAERS,” said Executive Director Christopher Hanson. “The move will help COAERS continue to drive value for our members and better achieve our goal to provide them with high-quality services, education, and experiences.”

The new COAERS headquarters will provide additional space to expand retirement counseling services and events for COAERS members to access, and it will consolidate COAERS staff in one building.

For more information about the new COAERS headquarters, please click the link: 

COAERS New Headquarters FAQs


Temporary Operational Changes

COAERS is eager to begin this new chapter, and we are committed to making the transition as smooth as possible for our members. As we prepare to welcome members and the public to our new headquarters, please be advised of the following temporary operational changes to in-person services.

Customer Service Hours

Our regular customer service hours will remain in effect:
Monday through Friday, from 8 am to 5 pm for telephone and virtual appointments.

Changes to In-Person Services

From now through March 29, all in-person appointments will be temporarily suspended as we complete our transition to the new COAERS headquarters. Please note:

  • All services will be provided by appointment via telephone and virtual conference only.
  • Walk-in and drop-in appointments will not be accepted at this time.
  • Document drop-offs will not be accepted at this time. Documents must be mailed or uploaded via the COAERS MemberDirect portal. 

This approach ensures that we can provide dedicated attention to each of our members.

Contact Us and Stay Up to Date

COAERS will continue to provide updates on the progress of our relocation. Keep an eye on our website for the latest news. For any assistance or inquiries, don’t hesitate to contact us:


Thank you for your continued support, and we look forward to welcoming you to the new COAERS headquarters at 4700 Mueller Blvd!



Can I make an in-person appointment for retirement counseling? 

At this time, COAERS has temporarily suspended in-person appointments for service as we transition to our new office location. Member can still make telephone and virtual appointments for any of the following services:

  • Apply for Retirement
  • Complete Death Benefit Paperwork
  • Complete Refund Application
  • Discuss Retirement Planning 
  • Discuss Service Purchases
  • Request MemberDirect Assistance

For any assistance, you can contact our office:

(512) 458-2551

Where do I go if I already have an in-person appointment scheduled? 

From now until March 29, all members with existing in-person appointments will be contacted by COAERS Member Services regarding any changes to their existing appointment. If you have not been contacted, please reach out to

Can I drop off documents or forms at the office? 

No. As we transition to our new office location, access to the After Hours Secure Drob Box has been temporarily suspended. Paperwork may be securely uploaded via the MemberDirect message center or mailed to the new office address:

City of Austin Employees Retirement System
4700 Mueller Blvd, Suite 100
Austin, TX 78723

For questions about document or form submission, please contact us at or (512)458-2551.

When will the new office location be open to visitors? 

The new COAERS headquarters will be open to members and the public beginning April 1st, 2024. All in-person appointments for services will resume at that time.