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COAERS to Launch New Virtual Tools for Remote Service to Members

May 20, 2020

The City of Austin Employees’ Retirement System is announcing the launch of several online tools to offer new ways to serve members and retirees remotely, including virtual seminars and virtual counseling sessions.

Pre-Retirement Virtual Seminar

On June 24, COAERS will kick off its Pre-Retirement Virtual Seminar event, a new web-only series of seminars using a secure online video platform. Active COAERS Members who register for the online event will have the opportunity to participate in an interactive, live web presentation hosted by a Member Services Specialist. Like past pre-retirement seminars, the virtual event will provide valuable information to COAERS members about the retirement process, retirement eligibility, retirement benefit payments, service and service credits, and much more.

Are you an COAERS member nearing retirement? The Pre-Retirement Virtual Seminar is open to all COAERS members who are within two years of retirement. Registered participants will also receive an estimate of their retirement benefit prior to the virtual seminar event date. Register today and join us for this live virtual event:

Pre-Retirement Virtual Seminar: Planning for Your Retirement with COAERS

Wednesday, June 24 from 1:00 PM to 2:00 PM

Click here to register: bit.ly/coaersvirtualseminar-june

 

Virtual Visits with COAERS

This June, COAERS will also debut Virtual Visits, online one-on-one counseling sessions for members to meet remotely with our Member Services team. Virtual Visits will allow COAERS members to meet face-to-face with a Member Services Specialist from the comfort of your home or office through secure, virtual conferencing. Just like in-person office visits, members can use Virtual Visits to learn about benefits, receive personalized estimates, process requests, and review benefit payment options and more.

Webcams are an option if you would like the Member Services Specialist to be able to see you during the virtual visit, but they are not required. 

For more information about how to schedule a Virtual Visit or about our Pre-Retirement Virtual Seminar, contact Member Services at member.services@coaers.org.

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