We've Moved

An announcement graphic stating "WE HAVE MOVED" with new address details and a background image of a packed office, indicating a relocation.

COAERS is delighted to announce that the retirement system has successfully moved to its new headquarters! As of April 1st, COAERS is now open at our new address:

4700 Mueller Blvd, Suite 100
Austin, TX 78723

We are excited to continue serving members from our new location, which offers additional space for retirement counseling services and events and ensures greater accessibility and convenience for all our members.

While our address may have changed, our commitment to providing exceptional service and support remains steadfast. Whether you're planning for retirement, seeking assistance with your retirement account, or simply have questions, our team is here to assist you every step of the way.

CONTACT US

COAERS offers in-person, virtual and telephone appointments services. If you need assistance, please schedule an appointment by visiting www.coaers.org/contact. Our office is open Monday through Friday, from 8 am to 5 pm. If you have any questions, please to contact us at (512) 458-2551 or member.services@coaers.org.

We look forward to welcoming you to the new COAERS headquarters at 4700 Mueller Blvd!

Website Accessibility Policy

City of Austin Employees Retirement System is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, City of Austin Employees Retirement System has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (512) 458-2551

Ongoing Compliance Information

Compliance Officer

City of Austin Employees Retirement System has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, City of Austin Employees Retirement System regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (512) 458-2551.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.